1. Introduction
Welcome to Perfect Prep! At Perfect Prep (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, including our mobile app.
By accessing or using our website or mobile app, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please refrain from using our services.
2. Information We Collect
We may collect various types of information, including but not limited to:
- Personal Information: This includes your name and email address, which you provide when registering or using our services.
- User-Generated Content: This includes content such as essays, chatbot messages, and images uploaded for IELTS Academic Writing Task 1.
- App Activity: We collect data on interactions within our app, including test attempts, chatbot conversations, and progress tracking.
- Device and Performance Data: We collect crash reports, error logs, and performance data to improve app stability and functionality.
- Device Identifiers: Our app may collect device identifiers for analytics, billing, and security purposes.
- Cookies and Similar Technologies: We use cookies to track website interactions and improve user experience.
3. How We Use Your Information
- To provide and improve our services.
- To personalize user experience and optimize content.
- To analyze usage patterns and enhance performance.
- To process subscription payments through Google Play Billing.
- To provide support and respond to user inquiries.
- To comply with legal obligations and protect our rights.
4. Third-Party Services
We may share data with third-party services to improve our offerings:
- Google Play Services: Our app uses Google Play for authentication, crash reports, and analytics.
- Google Play Billing: Payments and subscriptions are processed securely through Google Play Billing. We do not collect or store payment details.
- Firebase Analytics: We use Firebase to analyze app usage and optimize performance.
- Meta Conversions API: We may use Meta’s Conversions API for marketing attribution.
5. Data Security
We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention and Deletion
Users may request to delete their account and associated data at any time.
- Full Account Deletion: Users can request to delete their entire account and personal data by following the instructions at https://www.perfectprep.ai/delete-account.
- Partial Data Deletion: Users may request the removal of specific data (e.g., test history) without deleting their account.
- Inactive Accounts: If an account remains unused for 90 days, we may automatically delete associated data.
7. Your Rights
You have rights regarding your personal information, including:
- The right to access, correct, or delete your personal data.
- The right to withdraw consent for data collection.
- The right to opt out of non-essential analytics and marketing tracking.
To exercise your rights, contact us via support@perfectprep.ai.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via our website or app.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at info@perfectprep.ai.